We hope your uniform items fit you.
If for any reason you are dissatisfied with your order, simply follow the
instructions below.

Please contact us at
customerservice@iceboxmail.com within 90 days of when your uniform was
delivered. The Icebox will not accept any items over the 90-day timeframe.

Please include your Sales Order
number, the items you are returning, and the items you would like to receive.

If inventory is unavailable,
additional sizes will be recommended.

Returned merchandise must be
unwashed, unworn and not damaged after you received it from us.

There is a two-exchange limit per
order.

For questions, please contact our
customer care service via email at customerservice@iceboxmail.com.
You can also call us at 1-404-665-2440.

You'll receive tracking information
as soon as your package ships, sent to the email address you used to place your
order. If you can't find your shipping confirmation, please check all your
inboxes, including your spam folder. You can also find tracking details in the
order section on our website.

Most in-stock orders ship within 5
to 10 business days. Depending on your shipping method, your order should be
delivered within 2 to 3 business days after it ships.

Please contact customerservice@iceboxmail.com to
make any desired changes. Changes cannot be accepted after the purchased item
is prepared and shipped.

When logging in you can hit
"Forgot Password" above the password form and it will prompt you for
your email. After entry and submission, it will send a password reset to the
email entered.

Please contact customerservice@iceboxmail.com to
make any desired changes as soon as possible. Changes cannot be accepted after
the purchased item is prepared and shipped.

Yes. Once logged in, you can click
on the person icon and view your account. From here you can access your order
history in the account dashboard.

Please contact customerservice@iceboxmail.com with
your order number and photo(s) to receive personalized support.

Once
logged in, click on the Account Icon to view your account. From here, you can
update your account information under “Account Details.”

Yes! If your call pertains to your
Web order or to the Web site, please contact us via email at customerservice@iceboxmail.com or
via phone at 404-665-2440.